Customer Knowledge Base

Space shortcuts

Page tree

Problem:

I am seeing "error catastrophic failure".

Cause:

Catastrophic Failure is caused by missing system files or broken system registry structures. This is a critical sign of an unstable system that is typically caused by improper maintenance of the computer.

Solution:

Option 1:

Please involve your IT person.

  1. Deploy the application on a second workstation - DO NOT start Acclaim.
  2. Copy the files under the PAYMATEW folder LESS (exclude) the pmw.lic, pmw.lic.bak, and pmw.ini files
  3. Paste those folders/files on the machine that does not work. (The action will overwrite the files of Acclaim not the database)
  4. On the machine that does not work > start Acclaim > continue to login in Acclaim. If you do not see the company listed, in Acclaim from top menu, go to: Setup > preferences > review the Working directory.

You will need administrative permissions (all read/write) in order to install the new software.

When running the program for the first time after installing the new version, run as administrator when launching it.

Option 2:

An alternative is to use the CCleaner tool to delete the application and reinstall it after.

Tool is free on the network. Contact your IT person to support with this tool.

  1. Navigate to: https://www.ccleaner.com/
  2. Click free download. 
  3. Download should start automatically.
  4. Install CCleaner using the downloaded .exe file.
  5. Open CCleaner and close all of the first time start prompts.
  6. Navigate to "Tools".
  7. Locate Acclaim in the search bar and select it. 
  8. Click Delete. 
  9. Re-install Acclaim.
  10. You are free to delete CCleaner off of the computer after confirming Acclaim is working.

Please follow this video guide to clear up your Catastrophic Failure using CCleaner: