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- Company policy does not allow attachments in emails: please ensure your company's email settings allow for attachments. Harmony sends paystubs and tax forms as password protected PDF's. If company policy does not allow for attachments from third party emails, it may be blocked. Please consult your IT department or Exchange Administrator to check if email policies allow for email attachments.
- Emails are being sent to junk folder or blocked (marked as spam): Harmony uses a third party email services service and all emails will be sent from a PayMate Paymate domain email. This email is neither monitored nor can it send replies. Your employees must ensure to whitelist the email or mark as not spam if they wish to receive emails that are being filtered.
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