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Pre-requisites:

  • Renewed your software. If you are have not paid for the current year's licensing, you will see a 'Renew' button once you have logged in. Renewal can be accomplished online or by calling our Sales department and renewing over the phone.

Steps:

  1. Head to 

Upgrading Acclaim is simple. Connect to our website, download the newer version, and run the installer once first to remove the old programs (don't worry, your data is not removed), and then running it again to install the new programs.

Here's the step by step:

  1. Connect to our website http://customer.paymatesoftware.com/ and log in using your six-digit user name and password. If you cannot remember this vital information, please contact our support hotline as listed in 'Help > FAQ' in your Acclaim software.
  2. Scroll to the bottom of the screen and select the 'Download' button. If you are not paid for the current year's licensing, you will see a 'Renew' button instead. Renewal can be accomplished online or by calling our Sales department and renewing over the phone. 
  3. On the next page, find the 'Current Downloads' section and select the download link beside the current version of Acclaim.
  4. Be sure to note where you are saving the file and that the file name might match an older version that you've already saved on your computer. Please take great care not to accidentally try to install an older version of this file as your data could can become damaged. 
  5. Click your start button and run the 'Control Panel' on your computer. IN In Windows 810 or 11, you can also just search for 'Control Panel' and run the program from there. You will want to go to the 'Programs and Features' or similar section where you can uninstall programs that are already installed 
  6. Open "Add or Remove programs".
  7. Search for Acclaim in the list or programs. Uninstall Paymate Acclaim.
  8. Verify that you are about to run the correct, latest version of the installer (PMWCAN.EXE) based on the date on the file in your computer and then right click the file and choose 'run as administrator (not necessary for Windows XP).
  9. Once the installer completes, you can start Acclaim again. Verify the correct version against the website by looking in the lower left corner of the screen.
  10. The program will ask you to enter the activation key. This is the "maintenance year" key. You can find it at the download page in step 3. 
  11. If this upgrade will update your tax tables, you will need to go to Setup > Employees and click the 'net claim' button, then click 'ok' on the net claims. Acclaim will then ask you to verify that you want to update your tax tables. Once you've done so, you can
  12. You can now proceed with payroll.