Problem:
Seeing "Account is inactive" How to fix “Account is inactive” error for SAP Business One one interface.
Solution:
Record the full error message from Paymate. Get the account number. The error would look like this:
a. Error Error -10: 10001072: Account XXXXXX-XX-XX is inactive, account code: “YYYY-YY-YY”
i. Here, the first account number is important (the one with X’s)2.
Steps:
- Go to SAP Business One.
- Go to Financials
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- > Chart of Accounts.
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- Type the account number into GL Account textbox at the top (use the first account number with “X”’s).
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- When the account is found, click on the “Account Details” button at the bottom of Chart Of Accounts screen.
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- A new screen will pop up. From there, change the account status from Inactive or Disabled to Active.
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- Click Update.
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- Close Chart of Accounts.
Export from Paymate to SAP Business One Once again