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- The Notifications have not been properly configured: Harmony by default has all notifications off for users. There are a couple of items you should check including the Email Settings and Notification preferences. Both of these sections must be completed before the emails can be sent out.
Email Settings can be accessed by clicking the Harmony Logo in the top left, navigating to the Settings Module, and clicking on the Setup > Email Settings. Here you can configure the individual templates as well as add new templates.
Notification Preferences can be accessed by clicking the Time and Attendance Module, navigate to Setup > Notification. Here you can determine which actions send out emails and which do not. You can configure it on a per employee basis as well as select which template to use for each action.
- The manager is not the approver for the employee: Harmony notifications can be selected to go out to specific approvers based on the employee approval path. Based on the approval path selection, the manager may not be setup to receive the emailed notification. To review, Click on the Harmony Logo > Settings > Approval Paths. Click on the approval path that the employee should have and check if the proper approver name is listed. If they are the person who will receive the email notification, they should also be selected here.