Problem
There is one or more non-Paymate file in the company’s current data directory (i.e. a Document, a spreadsheet, etc.). When Paymate attempts to close the year and create the New Year data, non-Paymate files are not recognized by the upgrade routine, and halt the process.
Solution
1. In Paymate, click on the Utilities menu, and select Backup.
2. Make a backup of the current data, and write down the location and filename of the backup created (you will need this later).
3. In Paymate, click on Setup, and select Preferences.
4. At the bottom, you will see ‘Working Directory’. Write this down (you will need it later).
5. Close Paymate.
6. Through Windows Explorer, browse to the working directory location you wrote down in Step #4.
7. Find the .CPY folder pertaining to your company (i.e. DEMO.CPY). Right-Click on the folder, and choose Rename.
8. Change the .CPY extension to .OLD, and hit Enter.
9. Restart Paymate, and from the Company Select window, choose Restore.
10. Browse to and select the Backup file you write down in Step #2. Click Restore.
11. Click on Utilities, and select Integrity Check. Click on OK to run the utility.
12. Go to Yearend, and close your year.