Steps 1- Employee Setup

  Prior to opening a new payroll period perform the following steps.  

Step 2- Generate to Database OR Export to Zip File

  After you have completed your payroll but prior to posting perform the following steps.  

If you select ‘Generate to Database’ then software will remember it

Step 3 – E-Delivery

In the previous step you have create the Zip file ‘Export to Zip file’ or Database ‘Generate to database’, which has the pay slips of each employee but it has not been sent out yet. You can choose to send this



  1. Click the “Save settings” button to save your changes. 

NOTE: We recommend you click the “Send Test Email” button prior to sending real emails to ensure that your connection and email settings are set up properly. After sending a test email, ensure that you received the test email before going live with your email setup.

Gmail: How can I create an app password that lets me set up my emails? 

If you are using Gmail, google considers most applications as non-trusted apps. You can create and set up an app password that lets you bypass Google's security settings to allow Acclaim to send emails on your behalf. Note: You'll need to have enabled two-step verification first.

  1. Go to your Google account settings. 
  2. Navigate to Security. 
  3. Scroll down until you see the Signing into Google section.
  4. Click "App Passwords".
  5. In "Select App", select 'Mail'
  6. In "Select Device", select 'Other (Custom Name)'
  7. Enter the name "Acclaim".
  8. Click on "Generate". An app password will be generated for you. Use this password in Acclaim as the "Password"

Microsoft Office 365: How can I set up my emails if I use multi-factor authentication? 

If you are using Microsoft Office 365, it is possible that you have multi-factor authentication enabled. If so, below are additional steps that you will need to take to allow access to your email address in order to send emails out. If you're not sure, please verify with your IT person or whomever is in charge of your emails. 

  1. Sign into the Microsoft 365 Admin Center. If you do not have access to the Admin Center, navigate to https://admin.protection.outlook.com/ecp/ and skip to step 4.
  2. In Microsoft 365, select "Admin"
  3. Click "Exchange" to go to the Exchange Admin Center (EAC). 
  4. In EAC, navigate to Mail Flow > Connectors. 
  5. Click "+ Add a Connector". A wizard to add a connector will open. 
  6. For "Connection From", select "Your organization's email server"
  7. Click "Next"
  8. Enter a "Connector Name" for this connection. 
  9. Click "Next"
  10. Select "By verifying that the subject name on the certificate that the sending server uses to authenticate with Office 365 matches the domain entered in the text box below (recommended)"
  11. Enter your email provider's domain name in the text box. For example, Paymate uses "info@paymatesoftware.com", so Paymate's domain name will be "paymatesoftware.com". If you use Eastlink or Sasktel, your domain name will be Eastlink or Sasktel respectively.
  12. Click "Create Connector"

Helpful Tips

Refer to your email service provider's forums or support for helpful articles.