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Catastrophic Failure is caused by missing system files or broken system registry structures. This is a critical sign of an unstable system that is typically caused by improper maintenance of the computer.

Please involve your IT person.


  1. Deploy the application on a second workstation - DO NOT start Acclaim.
  2. Copy the files under the PAYMATEW folder LESS (exclude) the pmw.lic, pmw.lic.bak, and pmw.ini files
  3. Paste those folders/files on the machine that does not work. (The action will overwrite the files of Acclaim not the database)
  4. On the machine that does not work > start Acclaim > continue to login in Acclaim. If does not see the company listed then in Acclaim from top menu: Setup > preferences > review the Working directory"

NOTE: An alternative is to use the CCleaner tool to delete the application and reinstall it after. Tool is free on the network. Contact you IT person to support with this tool.

Please follow this video guide to clear up your Catastrophic Failure:
As well, yes, you will need administrative permissions (all read/write) in order to install the new software. We recommend running the program as administrator when launching it the first time after installing the new version.